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Employee Experience Matters

Accelerating & embedding change through effective leadership & employee engagement.

About

Employee experience (EX) matters, particularly during times of uncertainty and change. 


Set up by seasoned change management and corporate communications professional, Rachel McConaghy, EX Matters is a boutique consultancy helping organisations achieve business and cultural transformation through effective leadership and employee engagement.


Rachel is passionate about supporting organisations and individuals to achieve successful transformation through an empathetic, people-centric approach that builds trusts, taps into purpose, creates understanding, ignites desire, and develops and embeds new mindsets, skills, and behaviours.  


With 15+ years' experience in change management, corporate communications and stakeholder engagement, Rachel has a track record of success delivering results in complex sectors including health (Medibank, Bupa, Ramsay Healthcare, For Health Group) and insurance (TAL Life).


Rachel holds a Masters of Arts in Strategic Communication (majoring in change management) and is a certified change manager (PROSCI and APMG).

Services

EX Matters can be engaged to provide end-to-end change management or to deliver specific elements across a project lifecycle. 

Change Analysis & Planning  

Working closely with your leadership and project teams, we will identify and rate change impacts, undertake gap analysis, and develop a pragmatic and effective change strategy.

Stakeholder Engagement

In collaboration with your team, we will identify and rate impacted stakeholders, and develop an effective stakeholder engagement strategy including sponsorship and coaching plans.

Capability Uplift

We will undertake a capability analysis to identify what new mindsets, skills and behaviours are needed to deliver the desired change.  We will then develop and deliver on the capability uplift plan, leveraging the talents of your SMEs, and vendor training modules where available.

 Change Vision & Identity

We will listen to you and your stakeholders in order to articulate a compelling change vision and memorable branded identity for your transformation/initiative.  We will support your leaders to be effective storytellers through cornerstone collateral and the crafting of key messages and FAQs.

Communications Strategy

We will develop a comprehensive communications strategy that engages, excites and readies your leaders and people.

Communications Execution

We will create engaging and creative content and events across the project lifecycle - from kick-off, key milestones, cut-over, go-live and embedment.